FAQ
Frequently Asked Questions
✨ What type of hair do you sell?
Aurelia Hair Co. offers 100% raw Filipino human hair — sourced directly from trusted, ethical suppliers. Each bundle is cuticle-aligned, thick from root to tip, and free from any chemical processing or fillers made to last years with proper care.
✨ Are the bundles true to length?
Yes! All Aurelia bundles are measured stretched. Curly and wavy textures may appear shorter in their natural state but meet the full length once straightened.
✨ How many bundles do I need?
- 3 bundles for a natural full look (up to 20”)
- 4 bundles for longer lengths (22”–30”)
- Add a closure or frontal for a complete install.
✨ Can the hair be dyed or bleached?
Absolutely. Our raw hair can be lifted to blonde or colored to your desired shade. We recommend letting a professional stylist handle any chemical processing to maintain hair integrity.
✨ How long does Aurelia Hair last?
With proper care, raw hair can last 2–3+ years. It’s reusable for multiple installs when maintained with sulfate-free products and regular deep conditioning.
✨ What’s your shipping policy?
- Processing Time: 1–3 business days
- Shipping: 2–5 business days (U.S. orders)
- You’ll receive a tracking number once your order ships.
✨ Do you accept returns or exchanges?
Due to the nature of hair products, all sales are final. We do not accept returns or exchanges once the lace or bundle seal has been broken. Please inspect your order upon arrival and contact us immediately if there’s a concern.
✨ How should I care for my hair?
- Wash with sulfate-free shampoo and moisturizing conditioner.
- Air dry when possible.
- Avoid heavy oils that weigh down the hair.
- Always wrap or bonnet hair at night to prevent tangling.